Refund policy
Returns and Refund Policy
Our return policy allows you to request a return within 14 days of receiving your order.
14-Day Right of Withdrawal
Under applicable EU consumer protection laws for online purchases, you have the right to return a product within 14 days of receiving it, without having to provide a reason.
To exercise your right of withdrawal, please contact us by email at info@album.it and include your order number.
Return Conditions
To be eligible for a return, the product must be:
- Intact and undamaged.
- Unused and free from any signs of installation or assembly.
- Complete with all parts and accessories.
- Returned in its original packaging, adequately protected.
- Accompanied by a receipt or proof of purchase.
For safety and quality reasons, lamps that have already been installed, assembled, or tampered with may not be eligible for return.
How to Request a Return
To initiate a return, email us at info@album.it, including your order number and the reason for your request.
Once your return has been authorized, you may ship the product to the following address:
ALBUM ITALIA SRL
Via Isonzo 22
20812 Limbiate (MB)
Italy
Return shipping costs are your responsibility and must be paid by you.
Items returned without prior authorization will not be accepted.
Returns from Non-EU Countries
For private customers residing outside the European Union, return shipping costs are the responsibility of the customer.
To simplify the process and help prevent errors in customs documentation, we will, where possible, prepare and provide the necessary documents for the return shipment. Customers must follow the instructions provided and submit the supplied documents to the shipping carrier along with the returned package, as instructed.
Any applicable customs duties, taxes, customs clearance fees, or other charges arising from the return shipment will be the responsibility of the customer, where applicable and to the extent permitted by applicable law. Our preparation of the customs documentation does not guarantee exemption from such charges.
In the event of a return due to a defective product or an error attributable to the seller, shipping costs and any applicable charges will be handled in accordance with applicable law.
Damaged or Incorrect Products
We recommend inspecting your package upon delivery. If the product is damaged, defective, or different from the item ordered, please contact us immediately at info@album.it and attach photos showing the issue within 8 days of delivery so that we can assist you promptly.
Non-Returnable Products
The following products cannot be returned:
- Products damaged due to improper use or incorrect installation.
Exchanges
If you would like a different model or variant, we recommend requesting a return for the product received and placing a new order.
Please note that returns made for the purpose of exchanging an item for a different model or variant are subject to a 10% restocking fee based on the value of the returned item. This fee covers the handling and processing costs associated with the return.
Refunds
Once we have received and inspected the returned product, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days. The time required for the funds to appear in your account may vary depending on your bank or card issuer.
If you have not received your refund within 15 business days of its approval, please contact us at info@album.it.